Leading when emotions run high

Calm the Conflict

What if you could walk into the hardest conversation of the year and know exactly what to do next?

When emotions run high, logic loses. Smart, capable people freeze, storm out or fight, and then think of the perfect thing to say an hour later in the car.

Calm the Conflict gives leaders a plan for those moments: how to spot tension early, bring the temperature down, and stay steady enough to solve the actual problem.

Let's talk about your team

Rachel Bee teaching a workshop at a whiteboard — Workshops mean practice in the room, not just slides.

What your people walk away with

Skills they use the next morning.

Telling someone to calm down has never once calmed anyone down. Calm is contagious, though. Breath, voice, pace and space can lower the temperature of a room faster than any script, and they can be practiced long before the hard day arrives.

Spot tension early.

Notice the changes that show up before the words do, before a conversation boils over.

Bring the temperature down.

Breath, voice, pace and space. Your people learn what to do with their own bodies first.

Respond to emotion without making it worse.

Acknowledge what someone feels without agreeing to everything they want.

Walk in with a plan.

Nobody freezes, flees or fights. Leaders rehearse their hardest conversations before they happen.

Four ways to bring it in

From a single keynote to a 6-month program.

Leadership development program3 to 6 months · $45,000–75,000

A kickoff workshop, monthly group sessions built around what your people are facing that month, and a before-and-after skills assessment, plus bonuses of your choice. The deepest change, because people practice between sessions. See what’s included

Full-day workshop6 to 7 hours · from $12,500

Hands-on practice with your team’s real situations, role-plays and feedback.

Half-day workshop3 to 4 hours · from $8,500

The core skills, practiced in the room, with a plan for Monday morning.

Keynote45 to 90 minutes · from $7,500

The big ideas and live demonstrations, built around your audience.

Add coaching: pair any format with one-on-one coaching for your executive and management teams. All prices are plus travel.

Corporate rates: these are the rates for the big companies we work with most. Small business, nonprofit, faith-based group, youth group, first responder agency or local government? Ask about community rates.

Best for

Managers who handle hard conversations
HR and employee relations teams
Customer-facing and service teams
Leaders guiding a team through change

The method

Built on the CROWN Protocol™, five skills for the moments that decide how people see you. Body language runs through all of them.

How the CROWN Protocol works

What audiences say

In their words.

“I have been to many different educational self improvement and sales training courses throughout my life. Your class was without a doubt one of the very best and most useful presentations I have ever seen. Hands down!”
Sean WingateWindward/North Shore Regional Director, Honolulu Board of REALTORS®

“Rachel Bee’s lively, engaging presentation on body language had my group completely fascinated.”
Judy BarrettBroker-Owner

Pair it with another topic.

First impressionsConnect with Ease Reading peopleRead the Room Boundaries without the backlashSay No with Grace

Got a date and a room full of people?

A free 15-minute call. Tell me about your audience and I'll tell you which session fits.

Let's talk about your event